Refund and Returns Policy

Last updated: March 2026

My Conditioning Coach (Pty) Ltd (“we”, “us”, “our”) is committed to your satisfaction. This Returns & Refunds Policy explains your rights and our processes for returns, refunds, and cancellations. It forms part of our Website Terms and Conditions (available at www.myconditioningcoach.com).

  1. Definitions
  • Physical Products: Tangible goods such as sports nutrition, hydration products, wearable technology, sports clothing, sunglasses, and similar items.
  • Digital Products: Downloadable or access-based content including athlete programs, training plans, coaching programs, digital guides, and other non-tangible products.
  • Defective: A product that fails to meet the quality standards implied under the Consumer Protection Act 68 of 2008 (CPA), e.g., materially different from description, unsafe, or faulty within 6 months of delivery.
  1. Cooling-Off Period (Change of Mind – Physical Products Only)

Under section 44 of the Electronic Communications and Transactions Act (ECTA), for electronic transactions: 

  • You may cancel your purchase of Physical Products and return them within 7 (seven) days after receiving the goods (the “cooling-off period”).
  • This is a “change of mind” right — no reason required.
  • Conditions:
    • Products must be unused, in their original packaging, with all tags/labels intact, and in a resalable condition.
    • You must notify us in writing (email to hello@myconditioningcoach.com) within the 7 days.
    • You bear the cost of return shipping (unless the product is defective — see below). We recommend using a trackable courier.
    • Refunds (excluding original shipping fees) will be processed within 14 business days of receiving the returned goods in acceptable condition.
  • Exclusions: This cooling-off right does not apply to:
    • Digital Products (supply begins immediately upon purchase/access).
    • Customized/personalized items.
    • Hygiene/sealed health products once opened (e.g., opened nutrition supplements).
    • Perishable goods.
  1. Defective, Damaged, or Incorrect Physical Products (CPA Warranty)

Under sections 55 and 56 of the CPA: 

  • If a Physical Product is defective, damaged on arrival, or not as described, you may return it for repair, replacement, or refund.
  • Notify us within a reasonable period (ideally within 7–14 days of receipt; CPA allows up to 6 months for latent defects).
  • Provide photos of the issue and proof of purchase.
  • We will arrange collection (at our cost) or provide return instructions.
  • If confirmed defective: Full refund (including original shipping) or replacement/exchange at no extra cost.
  • Refunds issued to original payment method within 14 business days after we receive/inspect the returned item.
  1. Digital Products – No Refunds Policy

Due to the immediate and irrevocable nature of digital delivery: 

  • Digital Products are non-refundable and non-returnable once purchased and access/download is provided.
  • This includes athlete programs, training plans, and any digital content.
  • Exceptions only if:
    • The product is materially not as described (e.g., wrong file delivered) — contact us immediately for correction or refund at our discretion.
    • Technical failure prevents access (we will resolve or refund).
    • By purchasing, you acknowledge and consent to immediate performance, waiving any cooling-off or change-of-mind rights under ECTA/CPA for digital content.
  1. General Refund Process
  • All refund requests must be submitted via email to hello@myconditioningcoach.com with your order number and reason.
  • Refunds processed to the original payment method (credit card, EFT, PayFast, etc.).
  • Processing time: 7–14 business days (may take longer depending on your bank/PayFast).
  • We do not refund shipping costs for change-of-mind returns (unless we offer free shipping promotions).
  • No cash refunds; credit/refund only via original method.
  1. Non-Returnable Items

In addition to Digital Products: 

  • Opened/used nutrition or hygiene-related supplements.
  • Personalized/custom athlete programs (if clearly indicated as such).
  • Items marked “final sale” or “non-returnable” at purchase.
  1. Contact Us

For returns, refunds, or questions: 

Email: hello@myconditioningcoach.com 

Subject line: “Returns/Refunds – Order #[your order number]” 

We aim to respond within 2 business days.